How the 14-day return of an OKEY bottle works
The current OKEY concept allows you to evaluate the product itself. If it does not suit you, the bottle may be returned; there are no separate testers or wipes in the set.
Short answer
Contact the OKEY team within 14 days and provide your order number, purchase date, and place of purchase. The procedure for handing over the bottle depends on the seller and how the order was placed.
The bottle itself is returned
The current OKEY set contains a 35 ml bottle and a box. Testers and wipes are no longer included in the set.
If the result of using the product is not right for you, you can contact the team about returning the bottle itself within 14 days.
How to contact the team
Write to the OKEY team on WhatsApp. Have your order number, purchase date, and information about where the order was placed ready.
Do not send the parcel yourself before the details have been agreed. First receive the current instructions for handing over the bottle.
Why following the instructions matters
Before deciding to return the product, make sure it was applied in the evening to clean, completely dry, undamaged skin. An application error can noticeably change the result.
If using the product caused pronounced discomfort, do not continue experimenting just to test the effect: wash the product off and inform the team.
Conditions depend on the place of purchase
Orders are currently placed through Kaspi.kz, so the specific procedure may also depend on the rules of the seller and the platform. The current conditions are listed on the separate returns page.
